Brokers achieve an average 0.35% rate reduction for clients who are successfully repriced. On a typical Australian loan that is real money — and a defensible reason to make contact.
One figure in Deloitte's 2025 report deserves to be printed and pinned above every broker's desk: surveyed brokers reported an average 0.35% reduction in interest rates achieved for customers who are successfully repriced.
Why the number is strategically useful
It converts a soft claim — 'I keep an eye on your loan' — into a measurable service. On a $600,000 balance, 0.35% is roughly $2,100 a year in interest before compounding effects. That is a concrete, client-first reason to make contact, and it satisfies the test that outreach should help the borrower understand their own position.
Repricing versus refinancing
Repricing keeps the loan with the existing lender at a better rate. It is faster than a refinance, involves no discharge or re-application, and preserves the client relationship without triggering clawback exposure. Deloitte frames it as part of brokers' ongoing role: proactively assessing whether consumers are receiving competitive rates, informed by an understanding of where lender competition actually sits.
- Identify clients whose rate sits meaningfully above the current benchmark
- Check the lender's current advertised and retention pricing for equivalent LVR bands
- Request the reprice with the evidence attached, before the client is approached elsewhere
- Where repricing fails, present refinance options across the panel — brokers present three options on average
Doing it at book scale
The constraint is never the conversation; it is knowing which 40 of 800 clients to call this month. Rate gap, loan age, fixed expiry and time since last review are all fields you already hold. Ranked together, they turn the 0.35% finding from an industry average into a monthly workflow.
Savings figures should always be presented as estimates based on current information, with assumptions stated. Source: Deloitte Access Economics, The Value of Mortgage and Finance Broking 2025, prepared for the MFAA (February 2025).